Refund policy

Return & Refund Policy

Right of withdrawal (EU)
As a customer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, please contact us at support@asiro.nl before the 14-day period expires.

Conditions for returns
Please send the items back within 14 days of letting us know you want to withdraw, in the original packaging where possible, and include your order number.

You may return a Damascus steel knife even if it shows signs of use from inspection. However, if the item was used beyond what is reasonably necessary to assess its nature, characteristics, and functioning, we reserve the right to deduct an amount from the refund reflecting the diminished value of the item, in accordance with EU distance-selling rules (Article 14, Consumer Rights Directive 2011/83/EU). Wooden knife holders must be free of damage caused by use.

How to return
Contact us at support@asiro.nl to start a return. We will reply with return instructions and our return address in Amsterdam, so your parcel stays within the Netherlands. Return shipping costs are at the customer's expense unless the item is defective or incorrect.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed within 14 days to your original payment method.

Defective or incorrect items
If you received a damaged, defective, or incorrect item, please contact us within 30 days of delivery. We will cover return shipping and offer a replacement or full refund.

Contact
Asiro (individuali veikla, certificate No. 1543043)
Gynėjų g. 4-334, 01109 Vilnius, Lithuania
support@asiro.nl